プライバシーポリシー

当社は、企業としての社会的責任を果たすため、個人情報保護の重要性に鑑み、業務に従事するすべての者がその責任を認識し、個人情報保護に関する法律その他の関連法規・ガイドラインを遵守して、個人情報の適切な取り扱いをし、適切な安全管理措置を講じます。

1. 個人情報の利用目的・取得

1.1 個人情報を直接取得する場合
適法かつ公正な手段により個人の同意がある場合にのみ取得を行います。
お客様、従業員などの個人情報を取得する場合は、利用目的を明確にし、目的を達成するために必要な範囲内で行います。
個人の利益を損害する可能性の高い機密情報は、本人の明確な同意がある場合、または法令上の裏付けがある場合を除き、取得を行いません。
個人情報に関する相談窓口をお知らせした上で、必要な範囲で個人情報を取得します。

1.2 個人情報利用目的
当社のサービスの提供、お問合せ対応、サービス等の変更・休廃止の通知、当社が提供する他サービスのお知らせ・各種イベント・キャンペーンの案内に利用いたします。

1.3 業務を受託する場合
お預かりした個人情報を、各種業務を遂行することを目的に、必要かつ合理的な範囲でのみ利用します。
十分な安全管理策を講じた上で、業務上必要な範囲で、適法かつ公正な手段により取得します。
個人情報に関する秘密保持、再委託に関する事項、契約終了時の個人情報の返却・焼却、事故が発生した際の責任分担等の契約内容を遵守します。

2. 個人データの安全管理措置

2.1 正確性の確保
取得またはお預かりした個人データを正確かつ最新の情報に保ちます。

2.2 安全管理措置
漏洩、減失または毀損の防止その他の個人データの安全管理のために必要かつ適切な措置を講じます。
組織体制の整備及び取扱規程・ガイドラインの整備を行い、従業員への周知・教育・訓練を実施します。
物理的、技術面において十分な安全管理策を講じます。
定期的な安全管理策の評価、見直し及び改善を行います。
万が一問題が生じた場合には、速やかに適切な是正処置を講じます。

2.3 委託先の監督
個人情報処理を含む業務を委託する場合には、委託する個人データの安全管理が図られるよう、委託先に対する必要かつ適切な監督を行います。機密保持契約を締結し、その内容が遵守されていることの確認を行います。

3. 第三者への提供
法令により例外とされる場合を除き、ご本人の同意なく個人データを第三者へ提供しません。

個人情報問い合わせ窓口
Unit LP-11 Medical Plaza Makati, Amorsolo St., Legaspi Village, Makati City, Philippines
株式会社ジャパニーズヘルプデスク 業務部総務人事課
お問い合わせ電話番号:+63-2-833-6852

Privacy Policy
We take your privacy seriously and we will only collect and use your personal information, as outlined below.

Data information is a matter of trust and privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required by law or as is relevant for the purposes for which it was collected.

You can visit our site and browse without having to provide personal details. During your visit to the site, you may remain anonymous and at no time can we identify you.

If you have any comments, questions or suggestions, you may contact us.

Collection of Personal Information

When you create an account with Japanese Help Desk, Inc., the personal information we collect may include:

• Name
• Address
• Email Address
• Telephone Number
• Cellphone Number
• Date of Birth
• Age
• Gender
• Policy/ Insurance Details

When you apply for a position with Japanese Help Desk, Inc., the personal information we collect may include:

• Name
• Address
• Email Address
• Telephone Number
• Cellphone Number
• Date of Birth
• Age
• Gender
• Position applied for

You must only submit to us information which is accurate, complete and not misleading. We reserve the right to request for documentation to verify the information you provided.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

Use of Personal Information

The personal information we collect from you will be used in some or all of the following ways:

• To preliminary asses and process your request to avail of our medical services
• To provide you with relevant information about our services
• To initially screen and process your application for a job vacancy
• To send you information we think you may find useful or which you have requested from us, provided you have indicated that you have not objected to being contacted for these purposes

Disclosure of Personal Information

Personal information collected will only be disclosed within our corporate group for internal use only. We are committed to complying with the Philippine Data Privacy Act.

We will not share your information with any other organizations, other than our business partners directly related to the provision of the services we offer. In sharing your personal information with them, we endeavor to ensure that our business partners keep your personal information secure from unauthorized access, collection, use, disclosure or similar risks.

We do not sell, share or trade personal information collected with third parties.

In exceptional circumstances, we may be required to disclose personal information. In relation thereto, you acknowledge and agree that Japanese Help Desk, Inc. has the tight to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities, if Japanese Help Desk, Inc. has reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against Japanese Help Desk, Inc. for the disclosure of your personal information under these circumstances.

Security of Your Personal Information

We ensure that all information collected will be safely and securely stored. We protect your personal information by:

• Restricting access to personal information
• Securely destroying your personal information when it’s no longer needed for our record retention purposes

Changes to the Privacy Policy

We shall regularly review the sufficiency of this Privacy Policy. We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be immediately published.

Personal Information Inquiry Desk
Japanese Help Desk, Inc.
Unit LP-11 Medical Plaza Makati, Amorsolo St., Legaspi Village, Makati City, Philippines
Contact Number:+63-2-833-6852
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